If your goods have either been received as damaged or are missing please contact us immediately, either by email firstname.lastname@example.org or by calling us on 01793 423 363.
If the goods are damaged we will need proof of the damage, please ensure you photograph the package as arrived and opened, and keep all packaging materials, once we have verified the damage we can then rectify the situation.
When will you despatch my order?
All orders will be shipped as soon as all the items are available from the supplier and subject to payment authorisation.
Where items on your order are out of stock the order will be shipped once all of the orders components become available. If you would rather not wait for the remainder to come in to stock, we advise that you place a separate order for these items.
At exceptionally busy times like Christmas or in periods of adverse weather conditions deliveries may be delayed by a day or two beyond normal timescales quoted. At these times we cannot guarantee next day delivery when selected.
The Billing address must be the address your payment card is registered to. PO Box addresses may not be accepted. Unfortunately for PayPal customers we can only ship to your registered billing address. This restriction is a fraud prevention measure issued by PayPal and is beyond our control.
Can I track my delivery?
Yes, when we despatch your order we will email you with the tracking details.
Will I need to sign for my delivery?
Yes, as a general rule the courier will require a signature on delivery. However, if your order is small, light and inexpensive, and you choose to have it sent to you via Standard Post Option, it may be delivered to you via Royal Mail 2nd Class post.
Can I collect my order?
Yes of course, if you live locally and want to pop into the shop to pick up your order that’s fine.
Just select 'Collect In Store' as your delivery option when you checkout and we’ll email you when
we’ve picked it and it’s ready for collection.
Our store is located at:
Unit 2 Scuderia House
Hawksworth Trading Estate
Wiltshire SN2 1EG