Refund policy

RETURNS - REFUNDS - EXCHANGE POLICY

On receiving your product(s) you must sign for the delivery, please ensure the delivery address matches the payment card address. If you miss the delivery you will receive a card, which will enable you to collect your item from your local post office or you can rearrange delivery if Royal Mail.

Cylinders will be delivered next day and a charge of £8.50 per cylinder will be added to your invoice. This is in addition to any other item which you may be ordering at the same time, as cylinders are transported in their own box.

Guarantees:

All the products we sell come with the manufacturers guarantee and warranty. In the unlikely event of a fault please return the item to our Swindon store.  Goods returned in store will be exchanged if faulty, under the manufacturer’s warranty only, please include a cover note and order number and we will handle this for you.

Refunds/Credits (Physical Products):

All items come with a 30 day no quibble guarantee (provided the item is not used, damaged and still in all of the original packaging). Outside of the 30 days we will offer you an exchange or a credit note, (provided the item is not used, damaged and still in all of the original packaging). If your purchase was instore and you have simply changed your mind we reserve the right to deduct 10% off the price paid. All credit notes are valid for 6 months. Refunds for training course will be issued as a Voucher valid for 6 months.

Refunds can only be authorised by the proprietor and will be made back to the same source as used to pay, less an administration fee of 10%, min charge £5.00.

If the item was a special order item then a 30% re-stocking charge will be applied to your order if returned.

Wetsuits and any neoprene items need to be packed in their original packaging without being compressed as neoprene can crease which means the item will be un-sellable, so we would be unable to refund the costs associated.

Refunds (Courses):

Scuba diving requires a minimum level of health and fitness. Chronic health conditions, certain medications and/or recent surgery may require you to get written approval from a physician before diving.

You must download and review the Diver Medical Disclaimer form to ensure you won’t need a physician’s approval to dive before enrolling in a scuba course. Instructors, divemasters and dive shop staff are not physicians and should not be asked for medical advice; only medical professionals can give medical clearance to dive.

Refunds will not be accepted for any scuba diving course if you have not downloaded the Diver Medical Disclaimer Form, completed it in full and emailed or scanned a copy back to us at info@jcscuba.net for approval prior to your purchase.  By selecting Yes to 'Medical Disclaimer Form(s) Completed' in the course option and making your purchase you are agreeing to these terms and conditions.

Exposure Suits and Buoyancy Compensator devices (BCD's):

We have a great range of exposure suits and buoyancy compensator devices (BCD's) in our dive shop in Swindon, Wiltshire. 

It is recommended that these are measured and fit for comfort and use, so please feel free to call us to arrange a fitting and discuss the best options for the type of diving you will be undertaking. 

Special Orders/Packages:

Goods ordered in-store that are size specific and / or over a retail value of more than £150.00, a £50 non-refundable deposit is required. 

It is deemed we are entering into a contractual agreement and therefore goods are ordered in good faith.

JC Scuba Ltd will ensure that the description of goods is as accurate as possible and that the goods are fit for purpose. 

PADI Open Water Diver Bronze Plus - basic kit is included in the package and will differ to the items shown.

RETURNS

All returns must be sent back to our store and sent on a fully trackable service, packaged securely at your your own expense. No refunds/exchanges will be accepted if the item arrives damaged and poorly packed.

JC Scuba Ltd
Unit 2 Scuderia House
Newcombe Drive
Hawksworth Trading Estate
Swindon
Wiltshire | SN2 1EG 

Statutory Rights:

Nothing in these terms and conditions affects your statutory rights.